Frequently Asked Questions
Everything you need to know about your Lancel shopping experience.
How can I track my Lancel order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for online purchases?
We offer a 30-day return window from the date of receipt. Items must be returned in their original condition, unused, and with all protective packaging and tags intact.
Do Lancel products come with a warranty?
Yes, all Lancel leather goods are covered by a two-year international warranty against manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my Lancel leather bag?
To preserve the beauty of your bag, avoid prolonged exposure to light, heat, and humidity. We recommend using a soft, dry cloth for cleaning and storing it in its original dust bag when not in use.
Do you offer international shipping?
Lancel ships to a wide range of countries globally. Shipping costs and delivery times vary by destination and will be calculated at checkout.